Fraktpolicy

Gymbastore online store sells products to customers who are of legal age in Finland and Europe. The prices of the products include value-added tax. We reserve the right to change prices and shipping costs.

Ordering

Products can be ordered on the website by adding them to the shopping cart and paying for the cart contents at the checkout.

An order confirmation will be automatically sent to your email. If you do not receive confirmation within 24 hours of your order, please contact us by email. Please ensure that your personal information is correct, especially your phone number and email address.

Payment Methods

Paytrail

Paytrail payment service handles your payment to the merchant. You can use all bank payment buttons and credit cards. Paytrail is a secure payment method. The service is registered with the Financial Supervisory Authority under the transitional provision of the Payment Institutions Act.

Collector Invoice/Installment

Flexibility and choice – pay at once or in installments at your own pace.

Invoice and credit account give you more time to pay for your online purchases. You can wait for your order to arrive before paying, either in full with an invoice or in smaller installments with a credit account, allowing you to pay the amount monthly over up to 36 months.

To take advantage of the interest-free period with an invoice, you need a positive credit decision, easily obtained during the purchase process. You can apply if you are at least 18 years old, have a Finnish personal identity number, and a permanent, official address in Finland. Your credit information will also be checked from Bisnode Finland Oy's register.

This payment method can be used for purchases up to €5,000.

Upon receiving a positive credit decision and confirming the purchase, you will receive an invoice in your email. If you wish to pay in smaller installments over a more suitable period (1-36 months), you need to sign a continuous credit agreement with Collector Bank by logging in to My Pages at oma.collector.fi. When signing the agreement, you will be granted a credit limit available for future purchases according to the credit terms.

With a valid credit agreement, you only need to pay the minimum amount specified in the invoice by the due date, but you can also pay a larger amount if you prefer. Subsequently, you will receive a monthly email statement until the credit is fully paid. You can always choose to pay off your credit in larger installments than the minimum amount specified in the monthly statement.

Credit Costs and Example:

In Gymbastore.com online store, promotional terms apply, with a nominal annual interest rate of 19.2%, expressed as the annual percentage rate, and a monthly fee of €3.80. If the granted credit limit is €1,000 and is fully utilized for purchases from Gymbastore.com, and the credit is repaid over 36 months, the effective annual interest rate under the applicable promotional terms is 30.7%, total credit costs €433, total amount payable €1,433, and the number of instalments is 36. Legal reminder fees, collection costs, and interest for late payments will be charged for delayed payments.

Credit Terms:

The issuer of the invoice and credit is Collector Bank AB, Lilla Bommens Torg 11, Box 11914, SE-404 39. For more information, visit www.collector.fi.

You can find the complete terms and information about Collector Invoice and Credit from the following links:

Detailed service description: https://www.collector.fi/henkiloasiakkaat/maksa-laskulla/

General invoice and credit terms: https://www.collector.se/upload/Partners/Agreements/SVM/Credit_terms_All_FI.pdf

Standard European Consumer Credit Information: https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_FI.pdf

PayPal

PayPal is an online payment system. The payment fee via PayPal is 3%. When choosing PayPal, payment is made directly from the customer's PayPal account or credit card through the PayPal service. More information about PayPal can be found on their website.

Shipping Methods

Our partners for deliveries are Schenker (Finland) and GLS (worldwide). The delivery is made to the chosen pick-up point. Delivery time in Finland is 1-5 business days, elsewhere 14-30 business days.

Incorrect Product

If, unfortunately, the delivered product is incorrect, damaged in delivery, or has defects, please contact us immediately by email at info@gymba.fi or by calling +358 41 315 4141. We will do our best to resolve the issue quickly and effortlessly. Incorrect products are eligible for exchange and return.

Exchange and Return Policy

We offer a 30-day satisfaction guarantee for our products, which also serves as the product return policy. Returns within Finland are free with Schenker, or internationally at a cost of €16 for customer returns. In case of a return, please contact us as soon as possible by email at info@gymba.fi or by calling +358 41 315 4141 (Mon-Fri 8-16). Products should be returned to: ALL-PLAST Oy, Muovilaaksontie 6, 82110 Heinävaara. Refund for the return will be made within 7 days of receiving the return. Customers have the right to inspect and test the product, but they are obligated to take care of the product. If the returned product has been handled carelessly and is damaged as a result, up to 100% depreciation of the product's value and return costs may be charged.

For additional instructions and information about returns, please contact our customer service.

Issues with the Order

If a product is lost or damaged during transport, or if it does not meet your order, please notify us of the error within 30 days at info@gymba.fi. If the package is damaged in the post, an immediate complaint must be made to the postal service.

Product Warranty, Maintenance, and Spare Parts

Our products are designed to last, and, for example, the GYMBA activation board frame comes with a 5-year durability guarantee – otherwise, products have at least a one-year warranty according to Finnish law. The warranty period is product-specific and covers defects arising from proper handling. Normal wear is not covered by the warranty. We handle warranty matters via email at info@gymba.fi or by phone at +358 41 315 4141.

Product Price

The product price on the service is the price at the time of ordering, including a 24% value-added tax. The order total consists of selected products and shipping costs. The shipping cost is determined by the selected shipping method. The shipping cost can be reviewed before placing an order. We reserve the right to cancel a purchase if there is a clear error in the product price (e.g., a product without a price) or if the product is no longer available.

Age of the Buyer

If you are under 18, please seek your guardian's consent before ordering. We reserve the right not to sell our products to those under 18.

 

Contact Information:

GYMBA OY Phone: +358 41 315 4141 Email: info (at) gymba.fi Our customer service is available on weekdays from 8 am to 4 pm.

Mailing Address:

GYMBA OY
Muovilaaksontie 6
82110 Heinävaara
FINLAND

Business ID: 2087940-3